Appointments policy
Confirmation
Once you book, your appointment is registered with the clinic. You will receive a confirmation, and our team calls you if the doctor's schedule changes.
Rescheduling and cancellation
You can cancel or reschedule from your account, or by calling our helpline. Please give as much notice as you can so the slot can be offered to another patient.
If the doctor does not show
If a doctor does not attend a confirmed appointment, report it from your appointment details. Any amount paid through Marham is credited back to your Marham wallet or refunded.
Waiting times
Consultation times are indicative. Clinics run to their own schedules and a doctor attending an emergency may be delayed.
Refunds
Where a payment was made through Marham and the service was not delivered, the amount is refunded to your Marham wallet, from where it can be used or withdrawn.